Singaporeans may well be familiar with 4D or TOTO games, yet how well-informed are you on their origin? Do you know much about the organisation that brings these offerings?
Singapore Pools was established as a state-owned lottery subsidiary company by the Tote Board, an autonomous statutory board under the Ministry of Finance, in 1968. As sole legal bookmaker and totalisator for association football and motor racing betting in Singapore, and only licensed operator providing online betting services, Singapore Pools remains at the heart of Singapore gaming today.
Singapore Pools has played a critical role in slowly reforming the hazardous gambling scene that existed during the 1960s and 70s. At the same time, it has also upheld self-regulating guidelines in running daily operations as a responsible gaming operator.
Singapore Pools not only provides safe and trusted betting, but has also ensured surpluses from lotteries are returned back into the community through charities – earning the trust of many Singaporeans.
With digital trends expanding rapidly, this organisation is on a quest to remain ahead of competition and meet customers’ needs as efficiently as possible. To do this, Oracle Cloud is being utilized for improved IT infrastructure management.
Singapore pools has utilized Oracle Cloud Observability and Management Platform to monitor and analyse its applications more closely, improving visibility into their IT environment and thus significantly decreasing troubleshooting time while simultaneously improving customer satisfaction.
Organisation has also made strides toward becoming more responsible, adopting an holistic approach involving all areas of their company, starting with leadership team. They set an excellent example by encouraging staff to volunteer on Mega iShine Day in May when they closed down premises to allow 300 of their employees participate in various volunteer projects across the island.
Furthermore, the organization was recently awarded Level 4 certification of the World Lottery Association Responsible Gaming Framework – the highest global standard. They implemented an enhanced Singapore Pools Account service which allows their online cash customers to access their funds more quickly and securely, introduced iTOTO and Group TOTO as two new ways of sharing a bet, built an energy efficient Data Centre among others as pioneers, received international accreditation for high information security standards as well as integrity controls as testament to their dedication as an Asian Responsible Gaming leader.
